App not ringing

[Tedra]

3CX on my desktop rings but not the Android app. The Android is on my WiFi.

Recently I when this started happening I would reboot the phone and that fixed it. That does not work anymore. I reinstalled 3CX app and that did not fix it. Unrestricted battery use is on. Keep active is on. After I hang up the Recent call indication in the phone immediately increments, so I think Push is working. App permissions for 3CX are good.

 

[Saky]

Hi,

If you put the phone on mobile data, does anything change?

 

[Tedra]

Hi,

If you put the phone on mobile data, does anything change?

Just tried it. Makes no difference.

 

[moniputerPBX]

I am having the same issue with my Samsung Galaxy phone(s) that has worked fine for years.

 

[Tedra]

I am having the same issue with my Samsung Galaxy phone(s) that has worked fine for years.

It's the phone. This one is solved.

 

[moniputerPBX]

It's the phone. This one is solved.

Ok, what is the solution?

 

[Tedra]

Ok, what is the solution?

Do not disturb was on. I don't know when it got turned on. Also as I mentioned the ringer would work at least once after rebooting, which kept my focus on the app instead of looking elsewhere. I only discovered this because I installed another SIP app that also didn't ring.

 

[Tedra]

Do not disturb was on. I don't know when it got turned on. Also as I mentioned the ringer would work at least once after rebooting, which kept my focus on the app instead of looking elsewhere. I only discovered this because I installed another SIP app that also didn't ring.

Well the phone app ringer is silent when called again.

I had to learn the Keep Active setting quirk. If you open the menu and touch the Keep active it will close and there is no popup. You have just turned it off. If you touch and it opens a pop up, then you can turn it on. There is a small symbol (circle, check-mark) that appears at the left side notification bar when Keep active is on. IMO there should be an obvious indicator that you are turning it off.

One can open settings, brush that Keep active and not be aware your phone won't ring now.

 

[Saky]

App still registered properly, push active etc etc?

 

[Tedra]

App still registered properly, push active etc etc?

Sorry I edited my above comment just as you posted. I think it is solved. Until 3CX fixes the app setting I will have to remember to monitor that little symbol to verify Keep active is still on.

 

[Saky]

Keep active is still on

Are you sure you have enabled PUSH notifications in the PBX? The Keep active option in the app should not be needed for most networks and phones, it's job is to allow the phone app to call out to the PBX and check if there is a call for it.

Does your phone have full Google services?

 

[Tedra]

I cannot find the PUSH setting on the PBX. I am using the free version.

Google Play Services is on

 

[Saky]

It's per user

 

[Tedra]

Found it, thanks. It's enabled.

 

[Saky]

It is possible that your network/phone does just need the Keep Alive option checked.