Audio Conference DID not working

[markoh]

Apologies if this is in the wrong section.

I have set up a DID for audio conference calls and added Inbound Rules to transfer calls coming in on this number to the audio conference extension, however, while I can join the conference by dialing the extension number I am unable to join using the DID number - these calls are being routed to an IVR that should only be used when calls come in on a different DID (the main trunk number).

Would anyone be able to point me in the right direction here?

 

[Charles_3CX]

Regarding your question, this sounds more like a routing issue than a conference one. Are you using a supported VoIP provider?

Check the number you have as the conference DID, matches the number coming in from the provider's side. So, for example, if the provider presents +1234567899, then enter the DID in the provider's settings as, for example, +1234567899 or *123456789.

 

[markoh]

@Charles_3CX thanks for your reply, I have found the issue and it was on our end - the DID we used had been in use on a FreePBX installation and was pointing to the wrong IP
Once we corrected this all worked as expected.

Thanks for your help.