Audio problems between WebRTC Users and Dial-in Users

[John Swicord]

Hello we have a problem that users who join by browser can hear other browser users but if a user joins with the telephone they can't here the PC user and vice versa.

Seems to be a problem with the Webmeeting bridge and that our 3cx is not properly connected to the webmeeting.

Any suggestions how to fix or how to troubleshoot this?


checked Firewall, no issues there. Firewall check is GREEN also checked ALLOW_MYPHONE_WEBRTC_ENDPOINT is set to 1

 

[NickD_3CX]

From where are you dialing into the WebRTC meeting? Is it an IP Phone that is dialing 700, then entering the Conference ID, or maybe from a SIP Trunk and the call is sent to the Conference Extension (700)?