Auto attendant only accepting redirects via *?

[JMitchell2023]

Hi,
I have an issue with one of our clients where the auto attendant isn't redirecting to where it should be or how it should be. Within menu options, if there is no DTMF input it should redirect to a number, but instead, it will only successfully connect once the caller presses the star key. Does anyone know the reason why this maybe happening?

 

[YiannisH_3CX]

Hi @JMitchell2023

What PBX version are you using? Are you on premise, hosted or StartUP? What type of Digital receptionist do you have? (this only applies if you are NOT using StartUP).

 

[leejor]

If the star key is being acted upon, then DTMF may very well be getting through. It may be an issue with the setup of the IVR. Can an internal caller, to the IVR, route as desired?