Hi !
Even after many searches on this forum, I can't fix the issue.
We have a hosted cloud Pro Edition on AWS. The users with an android app gets a blacklisted IP notification each time they are on the business wifi. If they click OK it disappears and the app works fine until the user closed it. As soon as it reopen it the notification pops up.
There's no blacklisted IP on our list and I unchecked the 3CX Global Blacklisted IP to make sure it doesn't interfere with our issue. I restarted the instance also after I unchecked the Global Blacklist function.
I asked the users to delete the app, reinstall it, clear cache and stored data on their phone and reprovision it with their QR code. Still have the same issue.
It doesn't happen when they are on 4G/5G Cellular network. Apple users using the same wifi network are fine.
Is someone find a fix for that ?
Even after many searches on this forum, I can't fix the issue.
We have a hosted cloud Pro Edition on AWS. The users with an android app gets a blacklisted IP notification each time they are on the business wifi. If they click OK it disappears and the app works fine until the user closed it. As soon as it reopen it the notification pops up.
There's no blacklisted IP on our list and I unchecked the 3CX Global Blacklisted IP to make sure it doesn't interfere with our issue. I restarted the instance also after I unchecked the Global Blacklist function.
I asked the users to delete the app, reinstall it, clear cache and stored data on their phone and reprovision it with their QR code. Still have the same issue.
It doesn't happen when they are on 4G/5G Cellular network. Apple users using the same wifi network are fine.
Is someone find a fix for that ?
