BLF Not Sending Updated Button Choices for One Phone Only

[rcox]

Our system uses Fanvil5XU phones. After employees leave, I update their user information to the new person and this update pushes to all phones EXCEPT mine. This one Fanvil still displays the names of the people who have left, despite them no longer being in the user area. Additionally, when I add new contacts to my empty buttons, they don't update. Anytime I do this for other users, it displays right away. I have rebooted the phone from the 3CX Admin Console, and from the phone itself and deleted the old users in my BLF settings and added in the new ones. Nothing changes my phone.

 

[SweetAction]

Factory reset and re-provision the phone?

 

[TheodorosG_3CX]

Is there any other error on the phone? For example try to update the 3CX Phonebook manually on the phone, does it work?

 

[rcox]

I factory reset it and reprovisioned it, but now it is not connected to the system. It says SIP Register Failed. Someone else installed the system, so I may be missing a setting somewhere.

 

[TheodorosG_3CX]

Ensure that you follow all steps from the guidelines.

 

[rcox]

I followed all of those steps many times, as well as factory reset and created a new user and it did not fix the issue. Solution: I ordered a new Fanvil X6U and it worked perfectly.

 

[TheodorosG_3CX]

The issue was limited to the device? If so in this case you might need to contact Fanvil.