Solved BT HSIPT with 3CX not redirecting DIDs to IVR

[Input IT]

I've just moved over from and eve to BT HSIPT

Now inbound rules have stopped working

I've reconfigured them time and time again to try get them to work but calls are just going through to the general number that's registered with the BT HSIPT sip line

Is there anything i need to know about this SIP to get it working with DID? I have 3 x 3CX systems they are all exhibiting the same behaviour

 

[Charles_3CX]

Regarding your question, check the DIDs and how they are entered in 3cx, and ensure that they are entered in the correct format corresponding to the guide: https://www.3cx.com/docs/sip-trunk/bt-uk/

 

[Input IT]

I managed to resolve the issue

If anyone else needs the fix, go to

Inbound Parameters
"CalledNum" number that has been dialed (default: To->user) set it to "To:User Part"

 

[YiannisH_3CX]

Glad to see the issue has been resolved but let me clarify that this is how the default template is structured so if you used the default template to create the trunk you would not run into this issue.