call drop after 11sec

[Mayur]

inbound calls drop after 11sec.. inbound rules send call to digital receptionist, play a prompt and send call to queue..[no DTMF required.. "0" will send to queue, wait 1sec send to queue, no input send to queue) direct dial DR extension, no issues. DID call, all works.. when a call divert from Dialpad(after hrs customer) drops 11 sec. pcap shows getting BYE right after playing msg.. could it be something on Dialpad configuration would drop this call? any insight?
thanks
-m

 

[Charles_3CX]

Regarding your question, can you please clarify what you mean by diverting from the dial pad?

 

[Mayur]

Regarding your question, can you please clarify what you mean by diverting from the dial pad?

Hi Charles
3rd party sending divert call is from Dialpad system.. call is terminated on 3CX. after 11sec call is terminated past playing prompt! help me finger point?
thanks

 

[Charles_3CX]

Unfortunately, we can not advise on any 3rd party systems. I'm afraid we can not advise further on this.