Call Drops - Recovering

[andyc_Rob]

Hi

Have had a few reports of users experiencing an outgoing call from 3cx Android app dropping and the screen showing "Recovering" - what is this and what is the cause/fix?

Thanks

 

[grizly]

I've been getting this too. I'm wondering if it's the phone roaming from Wifi to 4G? Can't see anything in the logs.

 

[ThomB_3CX]

@andyc_Rob thanks for your feedback.

Could you kindly send us verbose logs of this issue?

Go to hamburger Menu (top right corner) > Settings > Advanced > Scroll all the way down and enable Verbose logs
Replicate the issue
Go to hamburger Menyu (top right corner) > Settings > Advanced > Scroll all the way down and tap on Send log report.

Share us these logs via Private message please not here o this thread.