Call Journal Issue with Whisper/Listen modes

[George_WB]

Hello,

We are in the latest 3CX version 18u5 and we are facing an issue that we just discovered with the integration of 3CX and Salesforce.
It seems that whenever a manager uses the Listen or the other modes on a live call, then this call is logged under that manager's extension instead of agent's extension.

Could this be a configuration or template issue or any way to fix it?

 

[TheodorosG_3CX]

Please note that we are aware of this issue, which has already been addressed and fixed in the new version 18 Update 6
At this point it is also included in the BETA version if you want to update or wait for the stable release.