Call Quality Issues internal network

[MIkePTW]

Hi all, we have a customer that has 7 desk phones and the rest (around 20 ext) use mobile app on Android. We are running v18 hosted in azure but the call quality from the app is unuseable. Handset on same network are fine, laptop running softphone connected to wifi is also fine. Mobile app outside of main office is fine. i have tried changing the codec but without much luck, if anyone has any ideas I would be grateful, for info the access points are Unifi.

 

[ThomB_3CX]

Hi @MIkePTW

Please provide the PBX version, phone models involved and app versions so we can check.

 

[MIkePTW]

Thanks for the quick reply. PBX is v18 update 8 (build 939) phones are a mix of Samsung A12, A20e and A32 and the app is v18.1.5.290 . Many thanks.

 

[pukkainc]

Thanks for the quick reply. PBX is v18 update 8 (build 939) phones are a mix of Samsung A12, A20e and A32 and the app is v18.1.5.290 . Many thanks.

Did you ever figure anything out? We are having complaints of call quality and dropped calls with the mobile apps.