Call reports

[Tycoon Master]

Hello,Is there a way I can configure 3CX call reports to include the option that was selected in an IVR rather than the queue name? For example if I have an IVR which has 2 options then when each option is selected it has several other options which direct the calls to the respective queue on the option seleted. Is there a way all this can be included in the call reports such that It shows the first option selected and the second option selected in the call reports. It is a 4SC Pro edition.

 

[TheodorosG_3CX]

I'm afraid that the DTMF input is not possible to be included in the report.

 

[Tycoon Master]

I'm afraid that the DTMF input is not possible to be included in the report.

Was wondering if it is possible. Thanks for the clarification.

 

[TheodorosG_3CX]

You are welcome

 

[VoIPTools]

It it is REALLY important information, you could duplicate the functionality of an IVR using a Call Flow Designer application, and then have the CFD record the option selected.

 

[NancyPitts]

Thank you for answering, I appreciate you.