Call Transfer

[andrewinfinitel]

Hi,

I've experienced an issue this morning. I can successfully transfer a call, however after the call has been transferred my Teams app just hangs showing transferring.




When I end the call this error appears.




Has anyone else experienced this?

Thanks

Andrew

 

[NickD_3CX]

Hi Andrew,

Could you walk me through exactly the details of this call?

• What was the caller, an external number that came in through a SIP Trunk on 3CX?
• Did the incoming call go directly to your Extension, or maybe though something like a Queue, before reaching your extension?
• What number did you transfer to, an External Caller, another 3CX Extension without Teams integration, another 3CX Extension with Teams integration, or a pure Teams user?
• What type of transfer did you do, Blind or Attended/Consultative?

The more information we have about your scenario, the better.

 

[andrewinfinitel]

Hi Andrew,

Could you walk me through exactly the details of this call?

• What was the caller, an external number that came in through a SIP Trunk on 3CX?
• Did the incoming call go directly to your Extension, or maybe though something like a Queue, before reaching your extension?
• What number did you transfer to, an External Caller, another 3CX Extension without Teams integration, another 3CX Extension with Teams integration, or a pure Teams user?
• What type of transfer did you do, Blind or Attended/Consultative?

The more information we have about your scenario, the better.

• What was the caller, an external number that came in through a SIP Trunk on 3CX? External number that came in through SIP trunk (my mobile)
• Did the incoming call go directly to your Extension, or maybe though something like a Queue, before reaching your extension? Directly to my extension.
• What number did you transfer to, an External Caller, another 3CX Extension without Teams integration, another 3CX Extension with Teams integration, or a pure Teams user? I transferred the call another 3CX extension without Teams integration.
• What type of transfer did you do, Blind or Attended/Consultative? Both blind and consult transfer.

I will capture support info and raise a ticket but I was curious to see if this was a known issue.

 

[NickD_3CX]

OK, I think it is clear now.

Question, the Teams user you are answering the external call from, would you happen to have the same user logged into another Teams client, at the same time, maybe your Teams Mobile App or the Teams WebClient?

If yes, could you please try temporarily logging out from any other Teams client and stay logged in only on your Teams Desktop App and try again?