Caller ID problem - name of the contact cannot be displayed

[Shelin]

I have added contacts to [Company] and [Personal] in [Contacts] separately.


When a contact calls, the caller ID of [Company] can see the name of the contact person.


But the caller ID of [Personal] only shows the phone number of the contact, not the name of the contact.


The same problem occurs when I delete the contact and add it again.

Is there any setting that needs to be changed?


From Call Reports, the caller ID will be displayed as follows

 

[Vali_3CX]

@Shelin
This looks like an iPhone, not an Android.
We will check - in case it's a bug in the client, we'll fix in the upcoming release.

 

[ThomB_3CX]

@Shelin wrong forum. Please post your issues/feedback in the relative forums