Cannot access voicemail of another extension

[iowa]

I have a StartUp free system, hosted by 3cx.
I needed to check the voicemail of one of my extensions.
I found a procedure on the forum that said to dial
the voicemail extension (99999), and then, instead of entering the
PIN, enter a '#'. The system would then prompt me for an extension, and then its PIN.

When I enter the '#', the system replies "invalid PIN "

Is this feature not allowed in a StartUp free instance?

Or, can someone help me with this?

Thanks,

Iowa Flyover

 

[TheodorosG_3CX]

This feature is not available for the SMB installations.