Cannot login, cannot reset password

[Tedra]

I tried to log in to my Admin Console with a different browser on the same PC. It said wrong email/password which I know is not true. So twice I submitted a password reset by email. After waiting a half hour and no email, I went to the Admin Console of the browser I was logged in, and under User I clicked reset password. It logged me out and now dialing into my numbers now go to voicemail.

But I can still log into my 3CX user account. I see my email address is correct. I went to Contact page and submitted a question under "3CX Account Login." When clicked submit, the button faded but nothing happened. Now after 4 hours with no reply I doubt the web-form sent my message. There seems to be no way to contact 3CX directly. I could fix this by deleting my 3CX system, register again and set it up all over again. I did that before. But problems that repeat are a security issue. Unless this mystery is solved I don't see a future with 3CX.

 

[KyriacosS_3CX]

Hello,

We noticed that soon after creation you removed your email from your PBX account, hence no password reset email can come.

You should still be able to login with your extension number and existing password.

Best,
KS.

 

[Tedra]

Hello,

We noticed that soon after creation you removed your email from your PBX account, hence no password reset email can come.

You should still be able to login with your extension number and existing password.

Best,
KS.

In https://portal.3cx.com/customer/profile
I see my correct email address.

In my system subscription https://portal.3cx.com/customer/systems/xxxxxxxxxxx
I see my correct email address

I did try logging in using the first extension in my extension range of 10 extension numbers.

It is interesting that you do not see my email address in my account at your end.

 

[KyriacosS_3CX]

Hello,

Email in portal and email in the PBX user account are different things. The email was removed from the PBX soon after you first logged in.

 

[Tedra]

How was my email removed? How can I fix it?

 

[KyriacosS_3CX]

I assume that when you edited your account after initial setup, you chose to delete your email.

If you can log in using the extension number, then you can simply set it again.

For us to add it again there will need to be a ticket opened, and it would still be pending verification that we are adding the correct person's email, in case the specific PBX should not be under your control - your email is not listed and you do not know the password for that extension.

 

[Tedra]

Technical support does not exist for the 3CX SMB FREE account.

I found screenshots of my setup and I can see that I am using the right extension number to log in with. I certainly have not changed my password which is securely recorded.

I don't know why in the world I would have removed my email address. Where in the Admin or Settings is the email set?

2FA is enabled on the system account. I recall using it to log in several times in the days after I set up the account. Do you have the date my email address was removed?