Solved Can't answer calls on SHIFT6m

[tosamrp]

We just migrated to 3CX and on a Smartphone (SHIFT6m) with Android 8.0.0 we can't answer calls as it doesn't ring and doesn't show the window/popup to accept the call. After ending the call we get the notification about a missed call promptly.
We've already gone through energy, notification and network settings.
Does someone have an idea how we could fix that?

 

[ChrisC_3CX]

Could you first please provide the any relevant information mentioned here: https://www.3cx.com/community/threads/every-new-post-must-contain.20492/

Also, as a quick test, try disabling Telecom API from within the 3CX Android App. Go to Menu >> Settings >> Advanced >> disable the "Car/Bluetooth support(Telecom API)" option. Exit the App and relaunch, then try again.

Let me know if anything changes.

 

[tosamrp]

Phone Model: SHIFT SHIFT6m
Android Version: 8.0.0
App Version: 16.7.6.105
3CX PBX Version: 16.0.8.9 / Debian
Network Connection: WiFi & LTE / IPv4
Different subnet without firewall (WiFi) & Different net with firewall (LTE)


After disabling Telecom API it worked. thx.

 

[ChrisC_3CX]

Glad to hear you were able to resolve the issue!

Do keep the setting off for this specific model as it may not be fully compatible with all devices. We appreciate the feedback as there are various devices/models out there and we cannot possibly test every single one.

Please feel free to start a new thread should you require additional assistance or information.