Changing Forward Location on Yealink Handset

[Terri Griffiths]

Good Morning all,

I know it's easy enough to change all your forwards using the 3CX Apps, but what if you have only a handset?

I know I can use the dial codes -

*30 Turns on Available state
*31 Turns on Away state
*32 Turns on Out of Office state
*33 Turns on Custom Profile 1
*34 Turns on Custom Profile 2

To turn my profiles on and off, but what if I want to change where they forward to via the handset?

When I go through my Yealink menu options and do it from there, it does nothing when I switch this way on.

Is there a 3CX shortcode way of changing where my profiles are forwarded to?

Terri

 

[Charles_3CX]

You can assign BLF keys for changing status from IP phones if you don’t want to use dial codes.

 

[Terri Griffiths]

Sorry, Charles, I think you have misunderstood my question.

I know how to turn on and off profiles in various ways. But what I would like to do from the handset, is change where the profiles forward to. So, if my Away profile currently going to my Voicemail, can I change that to go to my mobile via the handset?

So is there a shortcode that I can dial to change the routing locations of the 3CX forward profiles? When all I have is access to my hard phone?

 

[TheodorosG_3CX]

There is no dial code that will change the configuration of the forwarding rules of an extension.

 

[Terri Griffiths]

Suppose I try and set up a forward via the softkey menus on Yealink, Snom or Fanvil handsets. It doesn't work. So am I correct in thinking that if a handset user isn't allowed access to the 3CX Apps, they cannot change where they forward to without asking an administrator?

 

[TheodorosG_3CX]

The call forwarding is based on the extension status. This means that you can change the status of the extension and configure the forwarding rules accordingly.

 

[Terri Griffiths]

Yes, but how can I change where I want to forward to via the desk phone? If I have no access to the 3CX App? Are you confirming that I have to change the forward location from the 3CX App only, and it can't be done via the phone then?

 

[TheodorosG_3CX]

This is what i mentioned, you cannot change this configuration, only the extension status.

 

[SteveITS]

@Terri Griffiths One can edit the statuses from an app or web client. One can change statuses from the phone by dialing the voicemail menu, usually x999.

 

[Terri Griffiths]

@Terri Griffiths One can edit the statuses from an app or web client. One can change statuses from the phone by dialing the voicemail menu, usually x999.

Yes, I know this. My question is how to change the forward location, not status. And it has been answered above that the locations can not be changed via a handset. Which is a shame.

 

[SteveITS]

OK. I would guess at some level it's a security issue, where someone with a PIN can get free call forwarding. But I understand the ask.