Changing the default "hey there, I'm using WhatsApp" message

[Mark Phillips]

Hi there
I have got the WhatsApp integration working with our business WhatsApp account. The only thing I can't see/work out is how to change the default About text, which is "Hey there I'm using WhatsApp".

Everything I have found in Google searches suggests it can be changed from the WhatsApp App, but this is not an option (AFAIK) when the number is linked to the API integration.

Thanks
Mark

 

[Charles_3CX]

I believe this is from the app itself and is related to statuses, but it does not get sent into 3cx when a message is sent. Is this correct? You may have to dig a little deeper as this is not something that is actually related to 3cx.

 

[Mark Phillips]

The user making contact with the business sees this message when they view the company information in the WhatsApp app.

If I was using the WhatsApp business app for comms, I would be able to edit this default message. While the phone number is tied to the 3CX integration, I cannot also use the business app to manage the account.

 

[Charles_3CX]

The WhatsApp application on a mobile phone or from wherever they use the app and see the message, is the message that is seen tied to your business account in Meta?

In other words, Is the message that is seen as part of the end users app when contacting you on your number, configurable in Meta?

 

[Mark Phillips]

The message is configurable on the business whatsapp account (and this is what the third party sees), but cannot be changed because of the integration with 3CX.

 

[Charles_3CX]

Can you send me a screenshot of the area you are referring to in Meta where this is configured, please.

 

[Mark Phillips]

Hi Charles
Appreciate your time.

I can't show you on our live account, as once the phone number is tied into the integration it is impossible to connect it to the WhatsApp Business App.

However, I have just registered another number temporarily with the WhatsApp business app. Navigate to Settings -> Business Tools -> Business Profile. Scroll to bottom. There you will see a section called "About and phone number". See screen grab below.

As far as I can see (and I'll be glad to be corrected), this default "Hey there" message is not configurable from within the business settings on the Whatsapp API portal, but rather only configurable from the app. Since the 3CX integration replaces the App, it seems impossible to change the default "Hey there" message.

 

[Charles_3CX]

Please give me some time to check and get back to you. Thanks

 

[Mark Phillips]

Update - the "about" field which contains the default "Hey there, I'm using Whatsapp" can be updated using the Whatsapp API.

The API documentation can be found here.

An example API call (using CURL) is:

curl -X POST "https://graph.facebook.com/v15.0/YOUR_PHONE_ID/whatsapp_business_profile" -H "Authorization: Bearer YOUR_TOKEN" -H "Content-Type: application/json" -d " {'messaging_product':'whatsapp', 'about': 'NEW ABOUT MESSAGE'}"

 

[fabs]

Hi Mark Philipps,

many thanks that works for me!

 

[Taigar19]

Thanks. It would be nice if this could be done somewhere from 3CX

 

[claudionext]

Hi Mark Philipps,

many thanks that works for me!

Hi fabs, how did you do it? I'd need to change the "About" string in my Whatsapp Business account (already linked to 3CX).
Thank you in advance!

 

[okjose]

Hi Mark Philipps,

thank you very much, it works for me too!

 

[okjose]

Hi fabs, how did you do it? I'd need to change the "About" string in my Whatsapp Business account (already linked to 3CX).
Thank you in advance!

Make a post requets to:

https://graph.facebook.com/{{Version}}/{{Phone-Number-ID}}/whatsapp_business_profile

with body:

{
"messaging_product": "whatsapp",
"about": "YOUR_ABOUT_TEXT"
}

I used postman.

 

[Mark Phillips]

This "about" field really should be exposed in the 3CX integration. I use Twilio to integrate WhatsApp with another system and Twilio correctly exposes it to the user. 3CX need to do the same.

 

[okjose]

Yeah, that would be ideal.

 

[autohaus]

@okjose Changed my settings with your Postman example, worked great.

@Nick Galea @Charles_3CX Please add this to 3CX. https://www.3cx.com/community/threa...-im-using-whatsapp-message.117565/post-569477