Configuration with Commend SIP board

[MauroPerzen]

Hello everyone, I'm new, and it's a pleasure to be here. I'm not an expert in intercoms, I'm doing some tests to be able to call through a SIP intercom board but I don't understand how to configure it with 3CX, has anyone already done it and knows if it's compatible? thanks for the support

 

[Alejandro_3CX]

Hello Mauro, welcome to the 3cx community, when using the 3CX SMB, IP phones, ATAs, DECT and intercoms must be provisioned behind the 3cx sbc or router phone.

Here you may find a list of supported intercoms that can be provisioned with the 3cx smb.

If you are trying to use an unsupported device, you may need to configure it manually pointing it to the 3cx sbc. Please read more about it in this link.

Further assistance regarding unsupported devices you will need to contact the manufacturer.

Have a good day!

 

[j.helminger]

Dear Mauro, I just saw your question...
Yes, it's possible to run a Commend Intercom device at 3CX. The board you are using is one of the device series "SymBF". You run a rather old firmware and I recommend to update the firmware version to the current version 5.0.4.28. But even with older versions, it should be possible to register and run our device on a 3CX server.
On 3CX side you have to add a hardware phone manually - select "I will configure the phone myself"_

Click through the dialogs and finally you will get an overview with an extension number, an authentication ID, an authentication password and for sure the IP or hostname of the 3CX server and the corresponding SIP port.
Now you just have to paste these credential and settings to the right parameter fields within the Commend device - looks like this:


When saving the changes it takes about 30 seconds to reboot the sip app and the device should be registered and ready to place calls.
Via "contacts & sequences" you can configure a call destination and assign that to a certain button on your door intercom:

If you want to use a relay to trigger a door contact as well, please select a certain DTMF key under "Device / IOs / Outputs" and set for a relay the corresponding DTMF trigger "DTMF Tone for Door Opener":

For higher security, we recommend to set an additional password or use our additional hardware module "IP Secure Connector", with additional relays to be placed inside a building to avoid tampering. There for please contact your local Commend Sales support.
By the way, Commend's new series of Intercom Door stations ("Symphony MX series") with touch screen and built-in camera does also work on 3CX servers. Same principle for configuration, nothing special to be set.

 

[MauroPerzen]

Dear Mauro, I just saw your question...
Yes, it's possible to run a Commend Intercom device at 3CX. The board you are using is one of the device series "SymBF". You run a rather old firmware and I recommend to update the firmware version to the current version 5.0.4.28. But even with older versions, it should be possible to register and run our device on a 3CX server.
On 3CX side you have to add a hardware phone manually - select "I will configure the phone myself"_
View attachment 47861
Click through the dialogs and finally you will get an overview with an extension number, an authentication ID, an authentication password and for sure the IP or hostname of the 3CX server and the corresponding SIP port.
Now you just have to paste these credential and settings to the right parameter fields within the Commend device - looks like this:

View attachment 47862
When saving the changes it takes about 30 seconds to reboot the sip app and the device should be registered and ready to place calls.
Via "contacts & sequences" you can configure a call destination and assign that to a certain button on your door intercom:
View attachment 47863
If you want to use a relay to trigger a door contact as well, please select a certain DTMF key under "Device / IOs / Outputs" and set for a relay the corresponding DTMF trigger "DTMF Tone for Door Opener":
View attachment 47864
For higher security, we recommend to set an additional password or use our additional hardware module "IP Secure Connector", with additional relays to be placed inside a building to avoid tampering. There for please contact your local Commend Sales support.
By the way, Commend's new series of Intercom Door stations ("Symphony MX series") with touch screen and built-in camera does also work on 3CX servers. Same principle for configuration, nothing special to be set.

Hi j.helminger and thanks for your reply, I managed to configure it and now it works, I have one thing to solve, when I close the call from the app, if I make another call from the commend board I don't get the call, I have to wait some time to make the call, what could this depend on? In my opinion it's as if the call isn't closed definitively and the line remains busy for a while.

Regards

 

[j.helminger]

Hi j.helminger and thanks for your reply, I managed to configure it and now it works, I have one thing to solve, when I close the call from the app, if I make another call from the commend board I don't get the call, I have to wait some time to make the call, what could this depend on? In my opinion it's as if the call isn't closed definitively and the line remains busy for a while.

Regards

I don't have the app running here, but with some hardware phones that case is working well. One reason could be an outdated version of our firmware - please upgrade to the latest version (your previous screenshot is taken from an old version, where the device was running on another SIP client - at least 5 years ago and maybe introducing some troubles with call termination).

When you hook on at the other phone client, you should receive a SIP BYE on the Commend device - you can see and check that in the "System/Maintenance/SIP Trace" section --> here you can see, that our device received the BYE message and directly acknowledge that. That's a "good case":

 

[leon924s]

Dear Mauro, I just saw your question...
Yes, it's possible to run a Commend Intercom device at 3CX. The board you are using is one of the device series "SymBF". You run a rather old firmware and I recommend to update the firmware version to the current version 5.0.4.28. But even with older versions, it should be possible to register and run our device on a 3CX server.
On 3CX side you have to add a hardware phone manually - select "I will configure the phone myself"_
View attachment 47861
Click through the dialogs and finally you will get an overview with an extension number, an authentication ID, an authentication password and for sure the IP or hostname of the 3CX server and the corresponding SIP port.
Now you just have to paste these credential and settings to the right parameter fields within the Commend device - looks like this:

View attachment 47862
When saving the changes it takes about 30 seconds to reboot the sip app and the device should be registered and ready to place calls.
Via "contacts & sequences" you can configure a call destination and assign that to a certain button on your door intercom:
View attachment 47863
If you want to use a relay to trigger a door contact as well, please select a certain DTMF key under "Device / IOs / Outputs" and set for a relay the corresponding DTMF trigger "DTMF Tone for Door Opener":
View attachment 47864
For higher security, we recommend to set an additional password or use our additional hardware module "IP Secure Connector", with additional relays to be placed inside a building to avoid tampering. There for please contact your local Commend Sales support.
By the way, Commend's new series of Intercom Door stations ("Symphony MX series") with touch screen and built-in camera does also work on 3CX servers. Same principle for configuration, nothing special to be set.

10.10.15.73 appears to be the ip address of your SBC is that correct?​

Report

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[j.helminger]

10.10.15.73 appears to be the ip address of your SBC is that correct?​

Report

​

No, that was a local setup and 10.10.15.73 was the 3CX VoIP server where all SIP phones had been registered.