Connection error to Hubspot

[hernanp]

I'm having an issue connecting 3CX to Hubspot. I've read all posts in the forums and checked the instructions multiple times, and cannot make it work.

Your help will be very appreciated

Screenshots:












This is the URL I use at 3Cx:




It does not have the :5001, but I tried with it in Hubspot too without success.
When I try accessing 3CX with the :5001, it errors.



This is the result I always get:



I am using the instance with the data, not the developer one.

I tried everything.

Any ideas?

Thanks!

 

[edossantos]

In your Hubspot app configuration, change the Redirect URL from:
https://popp.my3cx.ca/#/api/oauth2crm

to:
https://popp.my3cx.ca/api/oauth2crm

 

[hernanp]

Thanks, I tried that too.



still same error

 

[edossantos]

If you're getting the same error, then you're accessing your management console in a different URL.

 

[hernanp]

Can you explain what you mean?

This is the link I use to log into my console: https://popp.my3cx.ca and it changes to https://popp.my3cx.ca/#/login for authentication

My dashboard shows popp.my3cx.ca as the FQDN

 

[edossantos]

When you click the "Authorize" button, a new browser tab will be launched. The URL in this tab will contain the redirect URL being specified by 3CX. You need to compare that with what you have configured in your Hubspot app.

 

[hernanp]

wow, this is weird. I did that, and it worked when I used this:
https%3A%2F%2Fpopp.my3cx.ca%2Fapi%2Foauth2crm

I don't understand why that works and replacing all those %F with the correct signs did not, but I'm not going to complain...



https://app.hubspot.com/oauth/autho...mpanies.read crm.objects.owners.read timeline

 

[edossantos]

That's weird, that's the escaped URL. In my case it works with the human readable version....

 

[Evolute IT]

wow, this is weird. I did that, and it worked when I used this:
https%3A%2F%2Fpopp.my3cx.ca%2Fapi%2Foauth2crm

I don't understand why that works and replacing all those %F with the correct signs did not, but I'm not going to complain...



https://app.hubspot.com/oauth/authorize?response_type=code&client_id=8ada80c8-deae-41b2-bc5d-c1cac23f4c57&redirect_uri=https://popp.my3cx.ca/api/oauth2crm&state=7ded64dd-41b2-4805-a2a9-f01601c1b0b5&scope=crm.objects.contacts.read crm.objects.contacts.write crm.objects.companies.read crm.objects.owners.read timeline

What browser are you using?

@edossantos probably something with UTF8 URLs in his browser.

 

[hernanp]

Chrome. I did try with Edge and had the same issue.

 

[hernanp]

It connected, but some calls are not being logged. It's inconsistent, 1 every 3 or 4 would not show up in Hubspot.

How can I troubleshoot it?

 

[hernanp]

I will close this one and start a new post, as the issue is different now.