Contact not added for new call on Zoho CRM and Calls not showing on Zoho

[ulizalinks]

Hello

I have been able to successfully integrate the Zoho CRM even when I test but now I am facing the following two issues

1. When inbound call comes in and i try to add contract on 3cx and check the CRM box i get error contact couldn't be added ( unknow reason on logs )

2. All calls we make both outbound and inbound can't be seen on the Zoho Crm section

I am not so tech savvy so please provide a simple solution

Thanks. DM

 

[edossantos_sipcaller]

Hello

I have been able to successfully integrate the Zoho CRM even when I test but now I am facing the following two issues

1. When inbound call comes in and i try to add contract on 3cx and check the CRM box i get error contact couldn't be added ( unknow reason on logs )

2. All calls we make both outbound and inbound can't be seen on the Zoho Crm section

I am not so tech savvy so please provide a simple solution

Thanks. DM

Hello,

You will need to enable verbose logs in 3CX to check what's going on.
For point 1, you will see the details on the 3cxManagementConsole.log file.
For point 2, you will see the details on the 3cxSystemService.log file.

 

[ulizalinks]

I have enabled verbose

Please advise on the way forward to resolve the issue.

 

[edossantos_sipcaller]

You should enable verbose logs to get more details around that log line.

 

[ulizalinks]

Hi. I have enabled verbose logs. So what should i do next ? to solve this


Advise on the solution

 

[edossantos_sipcaller]

You should provide more details from your logs. Not just the exception, but also what's being sent to the CRM, and the response received from the CRM.

 

[ADRIFFFF]

Dear ed, thanks for your reply, i'm currently check thin with zoho desk support, as they provide the template for 3CX.