Contact popup

[Soli]

Hi,

Is there a way to have a contact pop up for one queue but not for another?

The issue is that both queues have the same agents.

 

[Evolute IT]

Hi,

Is there a way to have a contact pop up for one queue but not for another?

The issue is that both queues have the same agents.

No not possible.

 

[edossantos_sipcaller]

Launching the popup or not is something that you control from the Web Client settings. If the agent has it enabled, it will be enabled for all calls received, no matter if they arrive through a queue, which queue, or directly to the extension.