Continues connection after os or app update

[ata]

Hello ,

Since yesterday I have a strange Symbol in my status that indicates an ongoing phone call. Once taped it opens the 3cx app with no active call.

Samsung galaxy s10e newest Telekom firmware.

Any known issues Here?

 

[ThomB_3CX]

Hi @ata

Thanks for your feedback.
Are you able to reproduce this issue?
This is a known Android OS issue which can be replicated on other Android apps. We are hoping that it will be fixed in future updated.

 

[ThomB_3CX]

@ata

We have released V18.1.3.129 Beta of the Android client today which should fix this issue:
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

You'd have to join the BETA program to get this update.
Just launch the Play Store, search for 3CX, and while in the Apps information page (where you see Uninstall & Open) scroll down to where it reads "Join the Beta" and press "Join".

It may take a few minutes but once complete you will see the Update button available for you to install the latest Beta app.

At any time, you may leave the Beta program by following the same steps to where the app information page reads 'You're a beta tester' and tap on 'Leave'

Should you still reproduce the issue, please let us know, together with your phone brand, model and Android version

 

[ThomB_3CX]

@ata are you still reproducing the issue on the Beta build 18.1.3.129 mentioned above?

 

[ThomB_3CX]

@ata
We have released V18.1.3.130 of the Android client today to production which should fix this issue:
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

Should you still be able to reproduce the issue, please let us know, together with your phone brand, model and Android version