Desk Top App - Dropping, Transferring, Parking calls from the Panel

[andy.cumming@purplecomms.]

I found an old thread in which someone asks the same question but it wasn't resolved (https://www.3cx.com/community/threads/agents-ability-to-drop-calls.79695/)
We have a fairly large system using Call Queues and the cusomer has found that users can go into the Panel section of their Desktop App and control calls that other users are on (by right clicking on the conversation). In user rights they are assigned user. I have found that if you deselect "Perform Operations (divert,transfer,pickup)" they are unable to do this but it also means they cannot transfer, pick up calls themselves.

 

[OlegR_3CX]

The drop feature is actually part of the other " Perform operations (divert, transfer, pickup)" options that are there.
There is no separate option where you can stop a specific user, from only dropping the call(s).

 

[andy.cumming@purplecomms.]

It was more the case that anyone, can control other conversations, they can transfer, park or drop the calls. Yes, maybe the company should police this but when you have 100 agents over 3 sites, it is very difficult to police and you are always going to get an inquisitive or untrustworthy employee that could mess around with other peoples conversations.