Solved Dialling team extension voicemail

[dr15]

Hi there,

I have a user who is part of a call queue and the number associated with his team is configured to receive voicemails. However, after dialling 6666 and inputting the PIN associated with that number (found on the team profile voicemail tab), the automated system says that the PIN is not valid.

Can someone explain if something else needs to be configured so he can reach the team number's voicemails?

Thanks.

 

[Charles_3CX]

Regarding your question, can you please clarify what you mean by

"A user who is part of a call queue and the number associated with his team is configured to receive voicemails"?

 

[dr15]

Regarding your question, can you please clarify what you mean by

"A user who is part of a call queue and the number associated with his team is configured to receive voicemails"?

This user has been put in a group and call queue which has a voicemail. He can access his own voicemail but not the team / call queue's voicemail. It states the PIN is invalid yet that is what I see associated with that team's profile. Please let me know if this is still unclear.

 

[Charles_3CX]

Please note that the queue voicemail is not accessible via the voicemail special menu.

When you configure the destination if no answer from a queue to send to the vmail of a queue, an email with the vmail wav file will be sent to all the agents of the queue. This is the only way to check the vmails left in the queue vmail.

 

[dr15]

Please note that the queue voicemail is not accessible via the voicemail special menu.

When you configure the destination if no answer from a queue to send to the vmail of a queue, an email with the vmail wav file will be sent to all the agents of the queue. This is the only way to check the vmails left in the queue vmail.

Ah that's enlightening, thanks a lot for your answer!

May I ask if there is a way to check the voicemails previously sent to the voicemail of a queue if it was configured to only send notifications and not the audio attachment alongside?

 

[Charles_3CX]

Ah that's enlightening, thanks a lot for your answer!

May I ask if there is a way to check the voicemails previously sent to the voicemail of a queue if it was configured to only send notifications and not the audio attachment alongside?

These would have been sent already, as mentioned, and would have been sent as attachments via email to all agents of the queue and would have been deleted from the system. So you may check the agent's email mailboxes for the vmail emails.

 

[dr15]

These would have been sent already, as mentioned, and would have been sent as attachments via email to all agents of the queue and would have been deleted from the system. So you may check the agent's email mailboxes for the vmail emails.

Ah, there is a drop down with the option of just sending notifications without attachments. That's what we had selected.

Thank you very much for your help! Happy to close this thread.