Directory issues with Phones

[Sunrise-IT]

I have set up all the contacts in the 3cx portal in the contacts section.

testing on a softphone and contacts show but not on the physical handsets.

I then uploaded the directory manually onto the handsets but every couple of hours the directory on the handsets gets wiped.

Can anyone assist?

• 3CX Version,

• Professional Annual
  Version Number	16.0.1078

• Server OS, Windows 10 V20H2
• Is the 3CX Server Hosted and where? On site on a PC
• IP Phone Make/Model/Firmware Snom300 8.7.3.25 (Also a couple of Snom 360, Snom 370SIP-T19P
• Provisioning Method: Local
• Trunk Provider or Gateway Make/Model : Voip Unltd.
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO

 

[Charles_3CX]

Please note on IP phones only the numbers under the Mobile filed of contacts will show up, but also note that you need to update the phonebook on IP phones when making changes to the company phonebook, This can be done from the phone directly, depending on make and model press the Directory key to go into the phonebook and under remote phone book choose to update, or rebooting the phone.

 

[Sunrise-IT]

Ah thats a bit daft, but good to know. Ive recreated the list with just the mobile number field.