Dtmf Tones with Teams direct routing integration

[Mercuris]

Hello,
Does anyone experience some issues with the DTMF, during calls?
I have one customer who has this randomly.
If I trace it, I can't see any thing in the sip call to the provider.
Do you know if there is some setting in Teams?
BR

 

[VasilisV_3CX]

Hi @Mercuris,

Can we narrow this down?

Which Teams clients are you using?

Does this only happen on calls to specific destinations?

Does this only happen with external calls?

 

[Mercuris]

Hi, @VasilisV_3CX

End customer is using the Teams Desktop client only, version 1.4.00.31569
This happen for external calls to any ivr, sometimes is does, sometimes it doesn't, with the same number...

Br

 

[VasilisV_3CX]

Hi @Mercuris,

Can you identify a specific number that has the issue? If you know one, try and call it from the Windows Client and see if the issue happens there too.