Echo on Firefox

[dan_milgram]

Hello,

I had been encountering an issue where users on the other side of 3CX video conference calls with me hear echo. After doing some testing, I noticed that this is reproducible with Firefox; switching to Chrome and Edge immediately fixed the problem. I believe I also encountered call quality issues when signing on with Teams through Firefox so I suspect the issue isn't specific to 3CX.

Has anyone else encountered this? I'm looking to provide guidance to our company's end users. For now, it seems internally we can suggest using a browser other than Firefox, or headsets when using Firefox. I'm at a loss as to what we can do however, when hosting 3CX calls with external people who may be using Firefox.


Thanks,
Dan

 

[OlegR_3CX]

Hello Dan,

kindly be informed that in our case, we only support Chrome and Edge browsers, and you must use them went it comes to the 3CX.

 

[dan_milgram]

OK, good to know. Thanks for your response, Oleg.