Solved Error 487 Inbound calls not connecting

[Tom Regan]

I have got a hosted 3cx set up on DWS BT HSIPT trunks which are now registered but when placing inbound calls it rings and when I answer it on the app it doesnt answer the call the far end. I have checked the logs and I am getting a 487 error

16/09/2022 10:13:27 - [CM503003]: Call(C:8): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5483

I have checked the inbound parameters and they match the SIP trunk setup guide for BT HSIPT

Any ideas?

 

[Tom Regan]

All resolved, there was a problem with the Hosted platform which has now been resolved and calls are now going through and connecting.