error LegInfo[C:42.1/Connected@SentOffer->3] failed to re-negotiate!

[NDHIP]

Hi just setting up a new inbound/outbound sip , inbound is working fine to a direct number, when routing to a call queue and an agent collects the call we are getting an immediate disconnect of the call i see this error in the logs

LegInfo[C:42.1/Connected@SentOffer->3] failed to re-negotiate!

we are on v18 updated 9 on premise

sip provider is Gradwell.

any help or guidance woule be apprecaited.

 

[NDHIP]

turning on meduim logging i see this

05/29/2024 10:26:18 AM - Leg L:56.5[Extn:720] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063

05/29/2024 10:26:18 AM - [CM503003]: Call(C:56): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063

05/29/2024 10:26:18 AM - Leg L:56.3[Extn:720] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063

05/29/2024 10:26:18 AM - [CM503003]: Call(C:56): Call to <sip:[email protected]:0> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063

05/29/2024 10:26:18 AM - Leg L:56.4[Extn:720] is terminated: Cause: BYE from local

05/29/2024 10:26:18 AM - [CM503008]: Call(C:56): Call is terminated

05/29/2024 10:26:18 AM - Leg L:56.1[Line:10003<<07506215359] is terminated: Cause: BYE from local

05/29/2024 10:26:18 AM - LegInfo[C:56.1/Connected@SentOffer->4] failed to re-negotiate!

05/29/2024 10:26:18 AM - [CM503007]: Call(C:56): Extn:720 has joined, contact <sip:[email protected]:5062/UDP>

05/29/2024 10:26:18 AM - Leg L:56.2[Queue:800] is terminated: Cause: BYE from local

05/29/2024 10:26:00 AM - [Flow] Target endpoint for 720 is Extn:720

05/29/2024 10:25:57 AM - Currently active calls - 1: [56]

 

[NDHIP]

now resolved , was udpstream timeout issue