- Joined
- Jun 2, 2009
- Messages
- 2,841
- Reaction score
- 1,033
Every post must contain the following details
1. The subject must be a short summary of the problem including the version number example "V16.2.0.41-Problem calling when connected to Mobile data (LTE)"
2. We will need the following information filled out and added to the intro of the post:
Depending on the issue, it might be good to also mention any other specifics that may be related. Some examples could be:
1. The subject must be a short summary of the problem including the version number example "V16.2.0.41-Problem calling when connected to Mobile data (LTE)"
2. We will need the following information filled out and added to the intro of the post:
- Phone Model: [HTC Desire | Samsung Nexus S...]
- Android Version: [Android 10]
- App Version: [16.0.1.X]
- 3CX PBX Version: [V16 Update 7 (16.0.7.1078)] / [Windows | Debian | Raspberry Pi]
- Network Connection: [WiFi | LTE] / [IPv4 | IPv6]
- Client is on the same network as the PBX or not?
Depending on the issue, it might be good to also mention any other specifics that may be related. Some examples could be:
- Issue happens only with BT headphones connected
- Happens when battery is low and Power Saver is enabled
- DND mode is enabled
- etc
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