Solved Fanvil RPS broken at the moment?

[sam.phillips]

Is there an issue with Fanvil RPS? I've had numerous phones fail to provision across numerous different servers. 3CX servers are all AWS, and on v18 Update 4.

In the event log we see the...


Any ideas whats happening there? If it was just one phone I wouldn't ask, but it seems to be pretty much across the board.

And this has happened on brand new phones (i.e. never been configured on a 3CX server ever), as well as existing phones (that may have been configured on a different extension at some stage and we've moved to another).

 

[Agathocles Prodromou]

Hi @sam.phillips ,

We’re currently looking into this.

 

[Agathocles Prodromou]

Hi again,

Thanks for your patience. The issue has been resolved, could you please check now?

 

[sam.phillips]

Yes, that's all working nicely now.

What was the issue?

 

[Agathocles Prodromou]

Great, thanks for the confirming.

There was a connectivity issue to Fanvil's server which affected a small subset of requests.

I'll go ahead and mark this as solved.