Fanvil X3U phone hang issue

[Kwang Mien]

Hi,

We are using 3CX version 18 Update 6 installed on our self-hosted Cloud.
We have deployed 120 Fanvil X3U phones at our customer site. The firmware for the Fanvil X3U phones is 2.4.12

We are currently having issue with some of the Fanvil X3U phones.

The LCD screen hanged after online for about 5 days. No matter what button pressed, the screen will not change.
The phone portal also cannot be accessed and the phone are de-registered from 3CX.

Does anyone has experience with Fanvil X3U phone hanged ? Can advise what could be the issue ?

Thanks.

Regards,
Kwang Mien

 

[Kwang Mien]

Hi,

We are using 3CX version 18 Update 6 installed on our self-hosted Cloud.
We have deployed 120 Fanvil X3U phones at our customer site. The firmware for the Fanvil X3U phones is 2.4.12

We are currently having issue with some of the Fanvil X3U phones.

The LCD screen hanged after online for about 5 days. No matter what button pressed, the screen will not change.
The phone portal also cannot be accessed and the phone are de-registered from 3CX.

Does anyone has experience with Fanvil X3U phone hanged ? Can advise what could be the issue ?

Thanks.

Regards,
Kwang Mien

I checked the Phones status, looks normal. However on 3CX dashboard, there is a warning as below.
Fanvil X3U is a supported phone. Could it be the custom template issue ? Can anyone advise ? Thanks.

 

[SnakeRiverWebDevelopment]

Looks like you are on the right firmware, have you used custom templates? if so that is your issue.

 

[Kwang Mien]

Looks like you are on the right firmware, have you used custom templates? if so that is your issue.

The phones are not using custom templates. On further check, the warning was due to one of the phones on firmware version 2.4.12.1 which is not the correct version. The phones that were hanged are on the right firmware version.

 

[Adib Redzuan89]

Is anyone look into this? I also facing this issue.. with same model of fanvil X3U

 

[TheodorosG_3CX]

@Adib Redzuan89 This is an old post, many months before, so more clarification will be helpful.
What is the PBX version?
What is the firmware version?
How are the phones provisioned?

 

[Adib Redzuan89]

Thanks for reply, but I guest it is now PBX issue since I use another Cloud PBX.
The phone model is Fanvil X3U with firmware version 2.4.6 and manual provision.

Thanks

 

[TheodorosG_3CX]

Why this is a PBX issue? The correct firmware for those phones is 2.4.12, have you ensured that are running on this version as listed here?
Additional requested details also are not mentioned, how are the phones provisioned?

 

[Adib Redzuan89]

Sorry.. its typo.. it is not PBX issue.. its Fanvil Phone issue..
It is manual provision Sir by login through the phone and put login details

 

[TheodorosG_3CX]

The phones are provisioned local, STUN or SBC?