Solved Freshdesk API, custom field

[eds.pare]

Hi I have created an CFD for our freshdesk integration, it was working great as before, but we added a new custom fields with a few selections inside, i didn't require it though, but now it seems the CFD is broken.

I have tried the API code from freshdesk, but unable to do so.

Here is the error i got.

From script: _3cx___did - CallID 0000017DFE9CCC49_2978 - CallFlow.CFD.WebInteractionComponent 'WebServiceRest1' - End executing component with ResponseStatusCode='400' - ResponseContent: {"description":"Validation failed","errors":[{"field":"issue","message":"Unexpected/invalid field in request","code":"invalid_field"}]}



Here is the CFD string i created.

Any idea on this?

 

[eds.pare]

This is the custom field i created in freshdesk.

 

[edossantos]

Maybe the case? Issue instead of issue?

 

[eds.pare]

Hi Ed,

i have checked with the freshdesk, the field name was different, instead of just "issue" it's "cf_issue"

Thanks for the help