FreshDesk Not Creating A Ticket

[andytelco]

Hey Everyone how are you?

I am after some help in regards to our company integrating freshdesk (our CRM)

For some reason it won't create a ticket after the call.

Can someone help?

Thanks

 

[Evolute IT]

You'll need to put the system in Verbose, make some test calls and then check the log under Dashboard > Activity Log > Logs > Instance > 3CXSystemService.log and search for "CRM" in it.

You will see all the requests/responses from the API.

 

[andytelco]

Okay great.

Thank you for that!

 

[andytelco]

You'll need to put the system in Verbose, make some test calls and then check the log under Dashboard > Activity Log > Logs > Instance > 3CXSystemService.log and search for "CRM" in it.

You will see all the requests/responses from the API.

Hi Mate how are you? I am wondering what i am looking for specifically within the logs?