Generic Sip Trunk Issue

[z4cth3p4c]

Hello, I am currently experiencing an issue utilizing MagnusBilling (asterisk v13) with 3CX v20. After initially setting up the trunk via Generic SIP, the trunk registers and works for about 30 seconds - 2 minutes then fails registration and won't reregister. I have confirmed this issue does not occur on 3cx v18 nor does it occur when using a soft phone app. Please advise.

 

[Guillaume Bourgeois]

Hello, I am currently experiencing an issue utilizing MagnusBilling (asterisk v13) with 3CX v20. After initially setting up the trunk via Generic SIP, the trunk registers and works for about 30 seconds - 2 minutes then fails registration and won't reregister. I have confirmed this issue does not occur on 3cx v18 nor does it occur when using a soft phone app. Please advise.

Do you have logs ?
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I’m looking to find out the reason for the denial (SIP CODE).

 

[NickEmpireComm]

Hello, I am currently experiencing an issue utilizing MagnusBilling (asterisk v13) with 3CX v20. After initially setting up the trunk via Generic SIP, the trunk registers and works for about 30 seconds - 2 minutes then fails registration and won't reregister. I have confirmed this issue does not occur on 3cx v18 nor does it occur when using a soft phone app. Please advise.

Are you on V20 Update 2?

I noticed they changes the Asterisk trunk so it no longer includes the registration setting dropdown.