Gigaset N670 / N870 provisioning template issues

[benrg]

Hello,



# There's an issue with Gigaset N670 / N870 provisioning template :

gigasetN670.fxs.xml / gigasetN870.fxs.xml contain the following :
<param name="SipProvider.0.ActiveCodecs" value="%%codec1%%,%%codec2%%,%%codec3%%,%%codec4%%"/>

Leading to following example result :
<param name="SipProvider.0.ActiveCodecs" value="8,0,9,18"/>

Issue is that if you remove a codec from the N870 configuration in 3CX, it will lead to the following :
<param name="SipProvider.0.ActiveCodecs" value="8,0,9,9"/>
Last codec is repeated at the end of the configuration line.

Same thing if we use only 2 codecs :
<param name="SipProvider.0.ActiveCodecs" value="8,0,0,0"/>

The main issue is that Nx70 then malfunctions with this incorrect configuration line.
Below is a SIP INVITE sent by N870 with only 2 codecs used :

INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 192.168.11.71:5060;rport;branch=z9hG4bKPj866dc793-301d-4385-9246-bb1bafe3bd
Max-Forwards: 70
From: "202" <sip:[email protected]>;tag=f062e182-5532-4ede-9496-59123654a5a
To: sip:[email protected]
Contact: <sip:[email protected]:5060>
Call-ID: fb92f527-2412-4fd4-ae33-19dc19754312
CSeq: 30528 INVITE
Allow: SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE, OPTIONS, INVITE, ACK, BYE, CANCEL, UPDATE
Supported: replaces, timer, eventlist
Session-Expires: 1800
Min-SE: 90
User-Agent: Gigaset N870 IP PRO/83.V2.53.0+build.c0ed5a2;589EC66534E4
Content-Type: application/sdp
Content-Length:   357


v=0
o=- 3898585269 3898585269 IN IP4 192.168.11.71
s=Gigaset N870 IP PRO/83.V2.53.0+build.c0ed5a2;589EC66534E4
t=0 0
m=audio 5004 RTP/AVP 8 0 0 0 101
c=IN IP4 192.168.11.71
b=TIAS:64000
a=sendrecv
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=ptime:20

As you can see, last codec is repeated 3 times in the INVITE request.
I'm not sure this is correct, and we faced issues because of this.

Could you then please correct the configuration template, to avoid repeated codecs ?
We should expect something like :
<param name="SipProvider.0.ActiveCodecs" value="8,0"/>

One solution among others, seems like you could use {IF} / {ELSE}... to achieve this.

There's an interest to disable unused codecs on Nx70, to enable more simultaneous calls per base.
Hence this request...



# While here, one little improvement :

Please enable SUOTA, so that we can remotely update handsets :
<param name="DmGlobal.0.SuotaEnable" value="1" />
https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+Nx70+-+SUOTA



# Finally, one cosmetic improvement :

Instead of the following configuration, for very account :
<param name="SipAccount.00001.DisplayName" value="%%ext_first_name_01%%" />
Please use, for every account :
<param name="SipAccount.00001.DisplayName" value="%%ext_int_num_01%% %%ext_first_name_01%% %%ext_last_name_01%%" />
And also add :
<param name="DmGlobal.0.HSIdleDisplay" value="1"/>
https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Auto+provisioning:+Parameters

So that handsets display something useful (line number and name), which is really missing today, when deploying, and for users themselves...



Thank you very much !

 

[benrg]

3CX Team, did you manage to look at this ?
Thank you again !

 

[seneco]

@3CX Team: Is there an update? These template changes are very important for our customer.

 

[bitn2]

Open a ticket over your partner portal, thats the better way to solv this problem.

 

[benrg]

Had an answer here from @Nick Galea, 3CX will not update this template :
https://www.3cx.com/community/threads/v20-a-few-minor-requests.122560/#post-574284

Also had some discussion with Gigaset :
- We are troubleshooting codecs issue ;
- There will be some improvements around SUOTA in a future Nx70 firmware, and will then be enabled by default ;
- They will not go for the display name update, as requirements are different from one country to another, so there's no "good solution" as per them.

 

[N_G]

Gigaset templates are developed and tested by Gigaset and we more or less copy them to our system as we get them. You have to take up support and any issues with Gigaset and if they warrant an update in the Gigaset template its up to Gigaset to send us new ones.