Green bars during a video call

[voipdevice]

During the call to the BAS-IP video intercom from 3CX Android app, the sound works correctly, but the remote picture is not displayed. Instead of picture, there are green bars are displayed. At the same time, a call from the application to the Fanvil i10v intercom works correctly. Is it possible to change video settings in the application?

 

[TheodorosG_3CX]

If you only use the mobile data(5G) the issue is the same?

 

[voipdevice]

If you only use the mobile data(5G) the issue is the same?

Yes, I tried mobile data, the issue is the same

 

[TheodorosG_3CX]

Is it the same for all users? On a different network still the same?

 

[voipdevice]

The call from another device, user and network the same

 

[Vali_3CX]

@voipdevice
Instead of Android client, please try WebClient or desktop client to check if there's the same behavior and let us know.

 

[voipdevice]

Call from WebClient and desktop windows client can't obtain remote video too. Local video only

 

[voipdevice]

The issue was partinitary solved by changing resolution of BAS-IP intercom to VGA 640*480 (before was 1280*720). 3CX app starts video session doubleside but for intercom call it should be one side video. For example BAS-IP mobile app works with 1280*720 correctly with one way video. And good solution for intercom will add DSS button to open the door in video session.