Solved Headset Answer Not Work on Xiaomi

[Bodo62]

Hello

I cannot accept the calls with the BT headset, it always has to be manually accepted from the mobile phone and then switched to BT

with a xiaomi 11 T I can not answer calls with the headphones. With other Android Phone works .with the old version of xiaomi and Android, acceptance with the headset worked without any problems. now with the new update on Android it doesn't work anymore.

New Version of Android ist 12 with Miui 14

 

[ThomB_3CX]

Hi @Bodo62
Thanks for the feedback
Could you kindly tell us which version of the 3CX mobile client are you using? Hamburger Menu [Top Left button] > About

Also can you confirm that Car/Bluetooth support (Telecom api) is enabled for your device

Hamburger Menu [Top Left button] > Settings > Advanced > Audio Options > Car/Bluetooth support (Telecom API)

Thanks

 

[Bodo62]

hello @ThomB_3CX I have the latest version of 3CX 18.1.3.135 . The function is no longer available with the current Xiaomi update. it is present in the old version.

 

[ThomB_3CX]

@Bodo62

thanks for your feedback.

Could you kindly check if the issue can be reproduced on the Beta app?

We have released V18.1.4.199 Beta of the Android client today :
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

You'd have to join the BETA program to get this update. Just launch the Play Store, search for 3CX, and while in the Apps information page (where you see Uninstall & Open) scroll down to where it reads "Join the Beta" and press "Join".

It may take a few minutes but once complete you will see the Update button available for you to install the latest Beta app.

At any time, you may leave the Beta program by following the same steps to where the app information page reads 'You're a beta tester' and tap on 'Leave'

If you can still reproduce the issue, could you also provide me in Private Message the app's verbose logs in order to understand
what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks
Thom

 

[Bodo62]

Hello @ThomB_3CX , I tested the new beta, unfortunately the acceptance of calls does not work here either via the headset button. I made a log where I recorded it. I'll send it to you privately. I hope that there is a quick solution for this because we use several phones like this. Thanks very much

 

[ThomB_3CX]

@Bodo62 ,

We have released V18.1.4.204 Beta of the Android client today which should fix this issue:
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

You'd have to join the BETA program to get this update. Just launch the Play Store, search for 3CX, and while in the Apps information page (where you see Uninstall & Open) scroll down to where it reads "Join the Beta" and press "Join".

It may take a few minutes but once complete you will see the Update button available for you to install the latest Beta app.

At any time, you may leave the Beta program by following the same steps to where the app information page reads 'You're a beta tester' and tap on 'Leave'

 

[Bodo62]

Hi @ThomB_3CX , with the new Beta works fine on Android 13 . Thanks for the fast Update