Solved Hosted 3cx - Delay on mobile app answering

[dmiller]

Hello,

We've got a hosted 3cx instance and are having an issue where incoming calls can sometimes take up to 10 seconds or more to pickup. This occurs when trying to answer on the mobile app outside of the office.

Calls routed to our main office number hit a ring group of 6 extensions. Each of these extensions have a mobile app/person associated.

Could this be due to the quality of internet when/where picked up?
Could this be due to the size of the ring group?
Are there any options that might help fix this issue?

Again, when we use the app on mobile devices within the office (quality internet - 1gbit symmetrical) things work. Otherwise, can I configure something on a hosted instance?

Thanks!

 

[Evolute IT]

When the delay occurs, are they connected to the Wi-Fi (which gives the 1gbps) or are they using LTE?

I found that many LTE networks are slower to react with 3CX apps: calls can take longer to ring, answering takes a few seconds, opening the app, etc. This seems to be related more to the carrier tho, nothing to do with 3CX. IPv6 networks are also PITA sometimes.

 

[dmiller]

After further testing, I do believe it is related to answering while on the LTE network. I'll mark this as solved for now. Thanks!