How to delete App account only ?

[AWS2P]

Hi
I've a question about how to proceed to only delete same extension account used on Android App and a deskphone.
Same extension 300 is on both, so now as App is out of my physical control , how is it possible to only delete App connection to PBX without removing also deskphone?

what's the simplest way to do?

 

[ThomB_3CX]

If I'm understanding correctly, you want to unprovision your extension from your android app.

If so you can do so by:
Tap on the Hamburger Menu
Tap on Settings
Tap on Accounts
Long press on the account you want to delete
Tap on Delete and confirm deletion

 

[AWS2P]

No that's not my problem, if I had phone in my hands i would have no question, I have no acess to Android phone which is currently with ext 300 installed as also a deskphone but deskphone is used in the company.

My goal is to delete App account without the need to delete ext 300 and have to recreate did's, rules etc...

So is there a way without having access to the phone ?

 

[SteveITS]

In the management console check that user/ext, click Regenerate, and check only "Regenerate provisioning file & QR Code for 3CX Apps"

 

[AWS2P]

In the management console check that user/ext, click Regenerate, and check only "Regenerate provisioning file & QR Code for 3CX Apps"

Hi Steve,
after doing this , what will happen then ? will this prevent app to reconnect or it will be always possible to reprovision even with regenerated files.

I tried on my app extension but doing this didn't fix, extension turn red in console but App stays always green on Android and usable to make outgoing calls. If you try to call extension you go directly on VM.
So it seems a little bit weird behavior, I would expect a total deconnection from PBX.

Other thing to take care is if there's an email adress set on ext., then regenerated provisioning files are sent strait away to the phone App.

 

[AWS2P]

Well, I found the way, you need to change to a fake email in extension as it is impossible to blank the field in console, and then to regenerate file including "SIP ID and Authentication Passwords" and " Regenerate provisioning file & QR Code for 3CX Apps"

That way App is disconnected and not able to receive new provisioning file

Problem solved.

 

[LaughingBoy]

Hi
I've a question about how to proceed to only delete same extension account used on Android App and a deskphone.
Same extension 300 is on both, so now as App is out of my physical control , how is it possible to only delete App connection to PBX without removing also deskphone?

what's the simplest way to do?

Go to the user's extension and click the "Options" tab. Under "Restrictions" click, "Block Remote Tunnel Connections (3CX App connections with Tunnel enabled & SBC will be blocked)" and in will disallow the extension from using web/phone apps.

 

[SweetAction]

Go to the user's extension and click the "Options" tab. Under "Restrictions" click, "Block Remote Tunnel Connections (3CX App connections with Tunnel enabled & SBC will be blocked)" and in will disallow the extension from using web/phone apps.

It will stop phone calls, but chat, SMS, etc all works.
That doesn't use tunnel, it uses the https port.

 

[AWS2P]

Guys don't worry my way in post 6 did the job