Hubspot integration with international phone number

[Max-mag]

Hi,

I added an HubSpot <=> 3CX integration, but in HubSpot I've sometime internal format (ex: +32 63 16 ...) or in local format (06 63 16 ...).
Is it possible to allow lockup even internal or local format are used?

Thanks.

 

[edossantos]

Hi,

I added an HubSpot <=> 3CX integration, but in HubSpot I've sometime internal format (ex: +32 63 16 ...) or in local format (06 63 16 ...).
Is it possible to allow lockup even internal or local format are used?

Thanks.

You need to standardize that. 3CX will do an "exact match" lookup, meaning that the number stored in the CRM must be exactly the number received from the SIP Trunk. It is recommended that you use E164 format everywhere to avoid issues.