Incoming external calls use multiple available SIP Channels and/or multiple available simeltaneous calls.

[HugoWiff]

All extenal incoming calls routed to a single extension are using 2-4 SIP channels and/or simeltaneous calls (not sure which because both are 4 max). Calls routed to IVRs and Ring Groups are not doing this. System is hosted in 3CX cloud, outbound calls and internal extension-extension calls are also not doing this.

See video attached:

 

[YiannisH_3CX]

Hello @HugoWiff

Are calls to all extensions behaving the same way or is this happening to a specific extension? Check your extensions forwarding rules for any misconfiguration that might be causing this.
Also check your activity log and see if multiple calls are coming from your provider.

 

[HugoWiff]

Hello @HugoWiff

Are calls to all extensions behaving the same way or is this happening to a specific extension? Check your extensions forwarding rules for any misconfiguration that might be causing this.
Also check your activity log and see if multiple calls are coming from your provider.

Hi @YiannisH_3CX,

I didn't change anything but all seems to be working now. Maybe something changed on my providers side.

 

[YiannisH_3CX]

Glad to see the issue has been resolved. Thank you for the update