Internal 3cx call as external

[Ab Abych]

Unfortunately, 3x only sends information about external calls to Freshdesk. I tried setting up a loop back SIP trunk for all calls that need to go to Freshdesk. But I did not succeed, all calls to this SIP trunk end without a call.
What's wrong?

 

[edossantos]

Did you check the 3CX Activity Log to see why those calls are failing?

For the server, use just the loopback IP "127.0.0.1", without the ":5060" port number. But still, you will need to check outbound rules, DID matching, etc.

 

[Ab Abych]

We may have to install a separate 3cx server, and then the loopback will not be needed. So I'll put this issue on hold for now.