IP Blacklisted

[phirephoto]

Hi,

I'm using 3CX Free 10 users. My IP of my home network has been blacklisted. There's obviously no Whitelist option, and it's been blacklisted for well over a week now. How do I unblacklist it?

I see no way to open a support ticket. I can message an Admin with my License and IP range.

Thanks.

 

[SteveITS]

Do you have a phone that’s trying to connect and keeps triggering the block? Notably that can happen if they are on old firmware: https://www.3cx.com/docs/phone-firmwares/

 

[phirephoto]

Nope. No phone should be trying to connect. I set it up to 'test' but no phones have had that server configured for weeks now.

 

[SteveITS]

The block should last 24h so something seems to be triggering it. An app somewhere?

Can you open a ticket from your customer portal?

 

[phirephoto]

Sorry I updated my post. I'm on the 3CX Free, not SMB free. I have no option to do anything but purchase a support ticket at $75.
I shouldn't have anything.. I hadn't even used this system in a good week or two. Well over 24 hours.

 

[AWS2P]

perhaps you could delete it and restart from scratch using a new email for registering license