Solved IP phones keep showing as New

[David_K]

Hello

Yesterday I've installed a new v18 PBX in the Cloud + local SBC.

Had to provision 2 Yealink phones and everything went fine.

This morning connected to the PBX admin console, and I see again the 2 phones as "New" in the Phones tab, and tried to reassign them to the extensions, press OK, but nothing happens, phones stays as "new" and the extensions shows in red as not connected.

Never happened before.

And I missing something?

 

[David_K]

OK I found what was the issue.

We've installed ESET antivirus on the SBC computer, after having the SBC already installed, and I think it did reset the firewall settings.
Re-opened the ports and now it's working again.