Unsupported Issue with Algo 8180 SIP Ringer not ringing / timeout on 3CX Hosted / STUN

[hlfb]

Hi, hope you can help me.

I configured an Algo 8180 SIP ringer (v2) this week and connected it to 3CX with no issues over the internet using port 5060. Ive been abel to get it signed in to 3CX and currently it sits as an extension and looks green so all is good,

I have added the extension to a Ring Group, although I think the issue affects it at the extension level anyway.

If a reboot the phone, it works fine initially, if I dial the extension it rings, if I dial the ring group it rings. Then at some point thereafter it just stops ringing and I am not sure why this is the case.

Just wondering if there is a SIP port conflict going on as not sure where to change this on the Algo - also in the extension the phone is not provisioned and the status shows unprovisioned on the phone list which not sure if this is normal or not considering it was done manually.

Ive attached a screen shot of the phone details in the console.

Many thanks

 

[Saqqara]

Being stun , have you configured your stun devices the 3cx supported way

 

[hlfb]

Yes, but I cant see how to specify port settings for the Algo device in its own interface or to generate them in 3CX as the phone status is unprovisioned?

 

[Algo Support]

Please reach out to Algo Support at [email protected] and we would be able to assist with the issue.