Issue with Android Client on Specific model phone

[matthew83]

hello, We have around 150 mobile phones of various makes and models. On one model of ours the kyocera E6833 after the latest 3cx mobile app update it fails to register. The account shows green, when I go to the main page it shows "initializing and not registered" And if I hit the back once it shows waiting for network.

Any Ideas would be helpful these phones have been useless for a few months now since the last update.

Thanks

 

[StefanW]

Could you send us the logs over of the device:

1. Go to “Settings” > “Advanced” > Enable “Verbose Logging”.
2. Reproduce the problem.

1. When done, Go to “Settings” > “Advanced” > Select “Send log Report”.
2. Once done, disable “Verbose Logging”.