Live chat agent offline

[Dcantatore]

I am logged in the portal but the chat Agent looks offline. How can I fix this?

 

[TheodorosG_3CX]

Have you checked the office hours?

 

[Dcantatore]

Yes, and have also deleted them, just in case. Nothing.

 

[TheodorosG_3CX]

Is this routed to a queue?
Are agents logged in?

 

[Dcantatore]

I am logged in... not sure about queue, a reseller told me that the free plan does not have a queue...

I have tested my link chat, and I can receive the message, but it does not work on the website.

 

[Dcantatore]

Can someone help?

 

[TheodorosG_3CX]

So the chat is routed to a Ring Group, are all agents in Available status?

 

[Dcantatore]

Yes.. I am the only one with an available status.

 

[TheodorosG_3CX]

Is this a Wordpress?

 

[Dcantatore]

Yes

 

[TheodorosG_3CX]

Have you also ensured the timezone in Wordpress under Settings >> General >> Timezone?

 

[Dcantatore]

Yes, the time zone is correct

 

[TheodorosG_3CX]

In the chat configuration, the website is with https ?

 

[Dcantatore]

Yes, it is